HLD Merchant Dashboard
The merchant dashboard was a quick fix to solve the problem of monitoring and tracking the orders created with Delhivery
The merchants (Restaurants/food joints) who are signed up with Delhivery for HLD (hyper-local delivery) service lacked an online tool where they can track and monitor their orders in real time. Create an online platform where the orders can be created as well as monitored by the restaurant personal.
Design Process followed
38% Increase in average orders per week.
15% Increase in the number of merchants signed up for HLD service.
63% Reduction in enquiry calls received at the client support team.
Reduction in time taken to place order and get picked by the delivery executive.